Our happiness team is always here to assist.
Global Pandemic Update
Shipping and arrival times are currently 3 weeks to 8 weeks for arrival after pre-processing times of 1- 4 days.
PLEASE be patient on orders arrival during this time. We value and appreciate your business yet if you are not somewhat flexible with these times please come shop with us another time.
Continue to be strong, safe, and be kind always friends and especially during these challenging times. We wish you the best from our family to yours. We are processing orders as quickly as possible. ALL Items are continuing to move through international systems. Orders are experiencing some delays based on location yet arriving daily. If your order timing is urgent and not moderately flexible on delivery times, we suggest deferring or considering not ordering at this time. Otherwise, as always we will strive to do our best overall and keep you posted along the way!! Thank you for your online notes and emails of support ALWAYS!
Air-Case Me, partners, with global merchants and works very closely with skilled tradesmen in order to provide you with the absolute Best Products at the Best Price!
This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc.
Because we ship directly from our partners in these countries, your items may take 3-8 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way 🙂
Common purchase queries answered
Orders and Shipping
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||5-15 Business days|
|Canada, Europe||15-25 Business days|
|Australia, New Zealand||15-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-30 Business days|
|Africa||15-45 Business days|
*This doesn’t include our 2-5 day processing time.
please contact us and we will do our best to help you out.
you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you need to swap an item
Returns and Exchanges
Exclusive Air-Case Me 30-Day Money Back Guarantee. At Air-Case Me, we stand behind our products. If you purchase a new product directly from Air-Case Me and are not entirely satisfied, you can return it for a refund within 30 days from the date of purchase. The date of purchase and proof of purchase is required.
Air-Case Me will change it for you
If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. … Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement.
Packages shipped from our US warehouse are Returned to the US. Packages from our warehouse in China will be Returned to China.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.